Fax without a fax machine

A full inbound + outbound fax stack is now part of the platform. Any DID can be flagged as fax-capable; inbound faxes arrive as PDFs in the dashboard, and outbound faxes are sent by uploading a file and entering a destination number.

What this lets you do

• Receive — your customer hands you a contract over fax. The PDF lands in the dashboard within seconds. No paper, no waiting, no listening for the high-pitched whine.
• Send — drag a PDF into the upload field, type the destination number, click Send. Status updates in real time (queued → sending → success/failure).
• Audit trail — every fax (in and out) keeps a record with timestamps, sender/recipient, page count, and the original document. Search by number, date, or status.

How to enable a number

1. In the dashboard, open the phone number you want to use for fax.
2. Click Enable Fax.
3. The number is now bound to the fax service. Inbound faxes route to your tenant's fax inbox. Outbound capabilities turn on for any user with fax permissions.

Architecture

• A dedicated fax-ingest service runs alongside the platform, listening for inbound fax events from carriers and converting source files to PDFs.
• A reconcile cron sweeps every few minutes to catch any inbound the webhook missed (so you never lose a fax to a transient carrier blip).
• A watchdog monitors the ingest service and alerts if it falls behind.
• All inbound and outbound metadata is exposed via the public REST API at /api/v1/faxes.

Worth knowing

You don't need a phone line, an analog adapter, or a fax machine — the carrier delivers via webhook, the platform converts and stores the PDF. Outbound goes through the same path in reverse. For MSPs who've ever been dragged into a "fax doesn't work" debacle for a healthcare or legal client, this is the answer.