Watch your call flow run, in real time, on the canvas

The call flow designer now overlays live call activity on the canvas. Active calls appear as count badges on each node, color-coded by intensity, with the active path pulsing as traffic flows through it. Toggle and outage states show live, too.

What this lets you do

• See at a glance which IVR options people actually pick.
• Find a node where calls pile up — the bottleneck.
• Watch a customer's call traverse your flow during a support chat: "I'm at the IVR now... I'm in the queue... ok, I'm being routed to extension 102."
• Verify a flow change took effect by watching the next live call follow the new path.

How it works

A background monitor service connects to Asterisk's AMI and tracks every dialplan jump as a UserEvent. It broadcasts those events over a WebSocket to any open designer browser tabs. The canvas overlays the activity in real time.

When you open a flow:

• Nodes show a small count badge if calls are currently on them.
• The badge changes color from green (1 call) → yellow (2-3 calls) → red (4+ calls).
• A subtle animation indicates active traffic.
• Toggle Switch nodes show their current State A / State B state.
• Outage Failover nodes show Healthy / Degraded with extension status.

Worth knowing

The monitor's WebSocket is read-only — there's no risk to live traffic from having a million dashboards open watching a flow. If the monitor drops, the canvas falls back to last-known state and shows a "Disconnected" indicator until it reconnects.