Watch a call get transcribed as it happens

Active calls running through a Live Transcription node now stream their transcript to the dashboard in real time. Open the transcription feed and watch words appear as they're spoken, attributed by leg (caller / callee).

What this lets you do

• QA — watch a sales call live without picking up a barge channel.
• Training — review what trainees are saying live, jump in if needed.
• Accessibility — let a hearing-impaired user follow the conversation in text.
• IVR debugging — see exactly what the speech recognizer heard, where it tripped up, and why a route went wrong.

How to enable

1. In the call flow designer, drop a Live Transcription node at any point.
2. Choose which legs to transcribe (caller, callee, or both).
3. Save.

The transcription feed is available from the dashboard at any time during the call.

Worth knowing

Transcripts are delivered over WebSocket as they're generated, with low latency (typically under a second behind the audio). The feed auto-scrolls and color-codes by speaker. After the call ends, the full transcript persists in the call's record for later review.