We’re here to help. Pick whichever channel fits the question — a real person reads all of them.
Talk to someone
Call (479) 510-2700. You’ll get a person, not a phone tree.
Or email support@simuwave.com for account help, billing questions, or anything that isn’t urgent.
Partners and developers
The full API reference is at simuwave.com/api-docs — public, no login needed.
API keys are generated in your partner dashboard under Settings → API Keys, where you can also scope a key to specific tenants, set an expiry, and review its request log.
SimuWave Mobile
Three things fix most mobile problems, in this order:
- Check the app has notification permission — without it, calls cannot wake the phone.
- If calls don’t ring, sign out and back in. That re-registers your extension and is the single most effective fix.
- For voicemail that looks out of date, open the Voicemail tab and pull down to refresh.
If it still doesn’t ring after signing back in, call us — that usually means something on our side, not yours.
Is it just me?
Live platform status is at simuwave.com/status. Worth a look before you spend time troubleshooting.